Shipping Information & rates
Shipping is only available in the US. All products are shipped through our carrier service USPS, Standard with tracking numbers with your orders, Shipping takes 3-5 business days. Business days do not include US holidays, Saturdays or Sundays. Please make sure shipping addresses are correct before submiting your order.
Rates are as follows:
$5 flat rate per single purchased item
0.50 cents per additional item purchased
Next Day shipping is also an available option:
$10 per single item purchased
$3 per additional item purchased
Refund Policy
We want you to enjoy and have the best Quality of your product. Our products are anhydrous meaning, products are all oil based. Oils tend to melt in extreme hot climate enviornments particulary the summer & spring months. Products such as body butters & sugar scrubs are either frozen and/or packaged in thermal mailers during the late spring & late summer months prior to shipping to avoid melting in hot enviornments. All sales are final, with no refunds. Returns and exchanges not accepted. Although we can't avoid extreme hot envirorment situations 100% during transit, such as hot mail trucks, etc, Please take photos immediately of your product and send to our business email [email protected]
within 24 hours and we will be happy to help you!
Some helpful tips for retrieving your items during hot seasonal months.
- Use a P.O for mail delivery if persons retrieving availabity is challenging
- Have a trusted neighbor retrieve your items
- Use of an alternate mailing address
Lost, or Stolen Products
For any lost, or stolen packages Avia's Body Essentials is not responsible once orders been shipped. Please file a claim by contacting USPS and https://www.usps.com/help/claims.htm
If your product has been damaged during transit, please take a photo of your damaged product immediately and send via email [email protected] and we will be glad to help you! If your package has not been able to be retrieved via USPS within 14 days a full refund will be credited to your account. Please allow 3-5 business days for funds to be credited to your bank.
Cancellation Policy
Once an order has been processed or shipped it can not be cancelled or refunded. Please place your cancellation within 24 hours of placing your order via email to [email protected]
Thank You for supporting and shopping with Avia's Body Essentials